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Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the goal of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

Case Study: Alliance Business Solutions

Alliance Business Solutions is a leading nationwide provider of business insurance, health insurance, employee benefit packages, HR, and payroll services. Their customers are business owners who wear multiple hats and work long hours to be sure that customers are...

WorkforceHUB: Comprehensive HR Processes

Small Human Resources team? Maybe just one person? With WorkforceHUB, one HR administrator (or small business owner) can manage dozens of employees. WorkforceHUB really does it all. Time and attendance, scheduling, employee engagement, onboarding, benefits enrollment,...

Get Ready for Predictive Scheduling Regulations

You may not live in a jurisdiction that has passed predictive scheduling legislation, but that doesn’t mean you shouldn’t prepare for the possibility. “Fair scheduling,” “secure scheduling,” or “fair workweek” laws are...